Frequently Asked Questions

Where are you located?

Derptiles is based in the Bay Area, California, USA! While we don't have our own brick-and-mortar store yet, you can find our products at the ThousandSkies Store at Moment JTown in San Jose, Modern Mouse in Alameda, or Phoenix Herp in Arizona.

What are your processing/shipping times?

We ask that you please allow for up to 1 or 2 weeks for us to fulfill your order.

We'll always try to process the orders and get them to the post office as fast as we can, however there may be times where we are out-of-town to attend an event or convention and can't get to your order immediately. If it has been more than 2 weeks since you've placed the order and you haven't gotten any updates, please contact us with your order number.

[United States] Orders are shipped via USPS and can take 3-5 days to arrive.

[International] Depending on your country and shipping speed, it may take anywhere from 2 to 28 days to arrive.

[International Orders] Do I need to worry about customs/taxes/duties?

Our shipping software is able to calculate taxes/customs/duties for you at checkout so you shouldn't be hit with any unexpected fees or delays. While we haven't had any issues with this system so far (we've had 98%+ of international deliveries succeed), please be aware that regulations can change and it is impossible for us to guarantee that every order will encounter no issues.

Please always double or triple check your address before completing checkout.

How can I keep up with Derptiles?

If you like our products and are interested in fun memes, comics, and more, please consider joining our Newtsletter at the bottom of the page!

If you have an Instagram or Twitter/X, you can find us on there too!